Attorney volunteers serve in 2-hour shifts to take calls from the public and answer questions related to the effects of the COVID-19 pandemic, including housing, employment and benefits. Volunteers take calls remotely, through a downloaded app on computer or mobile device. Incoming COVID-19 Legal Hotline calls are screened by intake volunteers and directed through the app to volunteer attorneys for legal information and counsel within their areas of practice. Paralegal and law student volunteers are needed to help with call screening.

Informational materials and a legal resource directory will be provided.

If you are willing to volunteer for multiple events and/or multiple shifts, please complete the registration process for each event/shift for which you would like to volunteer. Thank you for your service!

  • Additional event dates TBD

Volunteer Information & Materials

The COVID-19 (Virtual) Legal Hotlines will be conducted using an internet phone service called Telzio. After registering for the event, volunteers will receive an email directly from Telzio that invites them to set up their user accounts. If you have registered as a Hotline volunteer, but you have not received an email from Telzio to set up your user account, please email us at [email protected].

Training and Resource Materials for Volunteer Attorneys:

Access the Volunteer Attorney Instructions Memo Here

Access the Attorney Volunteer Training Presentation Here   [Watch Recording Here]

Access COVID-19 Legal Hotline Resources Here

Access the NCBF Pro Bono Resource Manual Here

Training Materials for Volunteer Call Screeners:

Access the Call Screener Instructions Memo Here

Access the Call Screener Training Presentation Here   [Watch Recording Here]

Watch a short video on how to answer and transfer calls

Past Events

Western North Carolina (May 21st): 551 callers served!

Triangle Area (May 29th): 2,196 callers served!

Triad Area (June 12th): 199 callers served!

Charlotte Area (July 16th): 156 callers served!

Eastern North Carolina (August 14th): 384 callers served!

Charlotte Area (Sept. 11th): 203 callers served!

TOTAL SERVED: 3,689!