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4ALL-Lawyers on Call Volunteer Information & Training

4ALL-Lawyers on Call is conducted using an internet phone service called Telzio.

  • If you volunteered for 4ALL-Lawyers on Call in a recent year when the event was held virtually or hybrid, you likely already have a Telzio account set up. Please visit telzio.com/login to take calls for 4ALL (reset your username and/or password if forgotten).
  • If you do not already have a Telzio account, you will receive an email directly from Telzio that invites you to set up your user account soon after you complete your event registration. If you do not receive an email from Telzio to set up your user account, please reach out to us at [email protected].
  • If you have not updated your Telzio Mobile App since 2023, please delete and reinstall.

Information & Training for Attorney Volunteers

As described in the NC State Bar ethics opinion that can be found here, “when taking calls, the volunteer lawyer must avoid giving individualized legal advice to a caller based upon the caller’s personal disclosure of confidential information …”. Please review NC Rule of Professional Conduct 6.5 “Limited Legal Services Programs” for guidance regarding conflicts and disqualification. 
The NCBA/F provides malpractice insurance for all volunteers at 4ALL-Lawyers on Call based on providing legal information and resources, not specific advice or representation.

Information & Training for Call Screener Volunteers

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